Shipping is free on all orders. All shipments are fully tracked, and delivery details are provided once your order has been dispatched.

Orders are processed within 1–3 business days (Tuesday to Friday), including a quality check. Once dispatched, your order is shipped with a reliable courier service and fully tracked.

• Free delivery within the EU
  
• Track & Trace provided by email and via our Track & Trace page
  
• Insured and carefully handled delivery

Delivery times may vary slightly during busy periods, public holidays or exceptional circumstances.

Yes. Unused and uninstalled products can be returned within 30 days in their original condition.

Please contact our support team to arrange a return.

NovaBath products are manufactured using high-quality materials such as solid brass and durable surface finishes. Each product is designed to maintain performance and appearance over time.

Yes. All products undergo quality checks and pressure testing during production to ensure consistent performance and reliability.

Our 5-year warranty covers manufacturing defects and material faults under normal residential use.

Full warranty details are available on our warranty page.

Product development at NovaBath is guided by a balance between design, engineering and long-term reliability:

• Materials – High-quality, durable materials selected for daily use
  
• Design – Clean, timeless European design inspired by Italian aesthetics
  
• Specifications – Precise technical dimensions for consistent performance
  
• Components – Carefully selected components to ensure compatibility and longevity
  
• Standards – Compliance with relevant safety and quality requirements
  

Only when a product meets all of these criteria is it added to the NovaBath collection.